You can now open a detailed restore log for any Azure Virtual Machine, so you can see exactly what happened during a restore instead of piecing it together yourself.

When a restore succeeds, you get confirmation that everything completed as expected. When it fails, you get the reason in plain language, along with a clear sense of what to do next.

What's included

Each restore log pulls the full picture into a single panel:

• A clear status at the top of every log, so you know straight away whether a restore succeeded or failed.

• A restore overview covering the job's key context, including subscription, resource group, tenant, and who ran it.

• A result summary with key metrics like data restored, elapsed time, and the backup point used.

• Plain-language errors that tell you why a restore failed and where to look.

• One-click copy of the key details for notes or a support ticket.

The panel keeps the overview, the result summary, and any errors in separate sections, so you can confirm a clean recovery at a glance or pinpoint a problem the moment it happens. For example, if a restore is blocked by an Azure policy, the log tells you directly and points you to your subscription's compliance assignments, so you know exactly where to start.

To open a restore log, go to the Restore tab for an Azure VM and select View details next to any restore.

For more details, see Recovery troubleshooting in the knowledge base.

We'd love your thoughts

Now that Azure VM restore logs are available, we'd like to know:

• Has this made it easier to understand and troubleshoot restore failures?

• Have you encountered any restore errors where the information provided wasn't enough to understand what went wrong or what to do next?

Please share your feedback in the comments below, or reach out to our team directly.

During this process, we discovered that Microsoft 365 organisations can be moved between customers/partners, but Microsoft Entra ID organisations cannot currently be moved or renamed once created.

This has left us with Entra ID organisations displaying legacy names (for example, names with suffixes such as "01") that no longer reflect the actual tenant or customer structure. Whilst this is primarily a cosmetic issue, it creates unnecessary confusion when managing multiple tenants and makes the platform appear inconsistent.

Suggested enhancements:

• Allow Microsoft Entra ID organisations to be renamed after creation.

• Allow Microsoft Entra ID organisations to be moved between customers/partners in the same way as Microsoft 365 organisations.

• Provide an administrator-controlled method to correct naming mistakes without requiring deletion and re-protection of the tenant.

For organisations such as Multi-Academy Trusts, MSPs and groups managing multiple Microsoft tenants, these capabilities would make tenant management significantly cleaner and easier.

Our engineering team are monitoring the situation and we will provide updates here as they become available.

Email remains the number one attack vector for businesses of all sizes, and the threats keep evolving.

Whether you're already using Email Security or exploring what unified email security could look like for your clients, these updates are designed to give MSPs and administrators more visibility, more control, and more confidence across their email security stack.

What's new

Email history

Getting to the bottom of a mail flow issue or investigating a potential threat means having access to the right data, fast.

Improved email history gives administrators a clearer, more detailed view of email activity, making it easier to trace delivery, identify anomalies, and respond to incidents without digging around for answers.

For more detail, see Email history in our TitanHQ knowledge base.

Exemptions

Not every exception is a risk, but treating them all the same is. Exemptions will give administrators more granular control over trusted senders, so you can accommodate legitimate business needs without opening the door wider than necessary.

Whether you're allowing a client's bulk mail provider, a line-of-business application, or a partner domain, exemptions let you define exactly what gets through and under what conditions.

For more detail, see Exemptions in our Titan HQ knowledge base.

AI detection improvements

GenAI has made it easier than ever to craft convincing phishing emails that bypass traditional filters. Our real-time NLP detection is being advanced to go beyond surface-level indicators, analysing language, tone, and intent to catch even the most sophisticated phishing and spear-phishing attempts.

As social engineering techniques evolve, so will our model, continuously strengthening detection without requiring any complex configuration on your end.

New to Email Security?

If you're not yet using our Email Security product and want to understand what it could do for your clients, reach out to your account manager or visit our Email Security product page to find out more.

We'd love your thoughts

Whether you're an existing Email Security user or just exploring your options, we'd love to hear from you. A few things we're keen to understand:

• How are you currently managing email security across your client base?

• What types of phishing or social engineering attacks are causing the most issues for your clients right now?

• How do you manage allow list exceptions today, and where does the current process fall short?

Drop your thoughts in the comments below, or reach out to our team directly.

Max Kleynhans

I have just imported 50+ customers an d have had to add products to each one individually.

It would be very useful if we could add products to multiple customers the same as we can import multiple customers.

For example

Company Name Product

Mycompany Microsoft 365

Thanks

Keith

The issue affects software that uses VSS (Volume Shadow Copy Service) snapshots, causing backup failures due to a VSS service timeout.

While CyberSentriq backups do rely on VSS, our initial investigation indicates the issue may be related to a specific driver that our system does not use. Our backups do not appear to be affected at this time.

Our investigation is ongoing, and more updates will be posted here as they become available.

Our monitoring is showing a lower than normal success rate on Entra ID backups over the last 24 hours. Our development team are currently investigating.

Scope:  Entra ID accounts only

Status:  Mitigated

Our engineers are currently working with on-site personnel to resolve this.

Scope:  Backup accounts that send data to the zais servers in South Africa will be unable to backup at this time. Restore from mirror server is still possible.

Other regions are not affected.

Status:  Resolved

Completing a training module and actually understanding it are two different things. Until now, security awareness training gave administrators visibility into completion rates, but not into whether the content had landed. For MSPs trying to demonstrate the value of security training to clients, completion alone is a hard metric to sell.

What's new

Built-in quizzes are now available as part of security awareness training modules for both MSP and customer admins. From scheduling through to reporting, the entire flow has been designed to make it easy to verify understanding, not just completion, across your client base.

What to expect

• Built-in quizzes available on selected security awareness training modules

• Quiz column added to the Select modules page during SAT scheduling

• Email notifications to managers when users fail or do not attempt a quiz before the deadline

• Average quiz scores and attempt rates visible within SAT campaign details

• Improved end-user training page with a clear introduction, module, and quiz flow

Not yet using Security Awareness Training?

It's a powerful way to verify that your clients' teams understand security best practices, not just that they've completed a module. Reach out to your account manager to find out how to get started.

Getting started

If you're already using our SAT product, you can start using quizzes straight away. Go to Security Awareness Training and select Schedule SAT. The Quiz column is now available on the Select modules page.

For full details, see Schedule Security Awareness and View SAT Campaign Details in the TitanHQ knowledge base.

We'd love your thoughts

Now that quizzes are live, we want to hear how they're working for you. A few things we're keen to understand:

• How are you using quiz results in your client conversations and QBRs?

• Are there specific topics or modules where you'd like to see quizzes added?

• What other reporting or visibility features would help you demonstrate training value to clients?

👉 Drop your thoughts in the comments below, or reach out to Dolores Madden directly.

Managing separate credentials across multiple platforms adds friction for your team and your clients. Onboarding takes longer than it should, and the context-switching between cybersecurity and data protection creates unnecessary overhead.

For MSPs managing security services at scale, a fragmented login experience is more than an inconvenience. It slows everything down.

How we are solving for this

We're rolling out unified authentication across our Cybersecurity and Data Protection platforms, giving users a single set of credentials to access both platforms. Whether your team authenticates with Microsoft, Google, or email and password, the experience will be consistent and seamless across every platform.

For organisations that manage their own identity, you'll be able to bring your own SSO via Microsoft Entra ID, Okta, or any SAML-compliant provider.

And with MFA, step-up verification, authenticator apps, and passkey support, every account will be protected, with sensitive actions requiring fresh identity confirmation.

We'd love your thoughts

As we roll this out, we want to make sure it works for the way your team operates. A few things we're keen to hear from you on:

• Which identity provider does your organisation currently use?

• How much time does your team spend handling password reset requests today?

• Are there specific authentication or SSO requirements we should know about?

👉 Drop your thoughts in the comments below, or reach out to our team directly.