Configuring initial M365 backups; slow or failing
Description: Â The platform is experiencing intermittent failures when partners & customers are attempting to create initial backup sets with the Microsoft 365 & Entra ID backup products. This results in the configuration of initial backup sets taking longer than normal, or failing completely. Our engineers are currently working on deploying a number of changes to the platform over the next 2 weeks, as they become available. Partners attempting to onboard new customers to the platform, should expect this to take longer than normal. Partners with a large number of new customers to onboard are recommended to postpone until the week of 2nd of February.
Update 27/01/26 - Improvements have been made to the add customer, add products & add user functionality within the redapp. This should improve performance and reliability.More changes to follow over the next 2 weeks
Update 29/01/26 - Further improvements announced with a planned release 30 Jan and 6 Feb (dates are estimated at this time)- please see the full details in this FAQ: https://helpdesk.redstor.com/support/solutions/articles/4000226282
Update 05/02/26 - An improvement has been added to the Microsoft Authentication flow relating to retries, and the immediate account selection option is once more available
Update 06/02/26 - Indications are the improvement has resolved the issue.
Scope:Â M365 backup products.
Status:Â Resolved
01/26/2026 11:34:13 (UTC):Â Initial notification
01/27/2026 16:26:46 (UTC):Â First Improvement deployed
01/29/2026 14:02:07 (UTC):Â Link to planned updates
02/05/2026 15:36:24 (UTC):Â Second Improvement deployed
02/06/2026 09:53:24 (UTC):Â Marked as resolved