Service status
Resolved
Mon, Oct 13, 8:31am

Delays in cloud to cloud backups (UK)

We are currently investigating reports of cloud to cloud backups being delayed in the UK processing region since yesterday (Sunday, 12 October 2025). Backups do not appear to have failed or been cancelled.

More information will be provided here as it becomes available.

Update 2025/10/14:

Delayed backups have been caught up and normal backup schedules have resumed. The cause of the delay has been isolated to a malfunction of the automated closing of completed backup jobs in Microsoft Azure. Our engineers are investigating the root cause.

Update 2025/10/20:

We have confirmed all batches are running as expected with regards to this situation.

Affected services
M365, Azure
Affected regions
UK
Update history

  • 2025/10/13 10:31 (UTC+02:00): Posted

  • 2025/10/14 10:56 (UTC+02:00): Status updated to Mitigated

  • 2025/10/20 11:17 (UTC+02:00): Status updated to Resolved

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