Resolved
Wed, Oct 29, 3:56pm

RedApp Unavailable due to Microsoft AFD Outage

Description:  Update 20:43 UTC: RedApp is now available again.

Update 16:29 UTC: As of 15:45 UTC our team discovered that RedApp returning 504 or other unavailable messages. After investigation we have confirmed they are related to the Azure issue mentioned on their availability tracker here: https://azure.status.microsoft/en-gb/status. Currently all backups are proceeding as normal according to internal monitoring. Redstor telephone lines are working based on last test but we have seen reports of issues on some call systems.

Initial post: RedApp is currently unavailable and may be giving 504 error. Investigations are currently underway.

Scope:  RedApp access

Status:  Resolved

Cause:  Microsoft AFD (Azure Front Door) outage

Update history
  • 10/29/2025 15:56:34 (UTC):  RedApp giving an access denied

  • 10/29/2025 16:29:27 (UTC):  Update confirming Azure source

  • 10/29/2025 20:43:11 (UTC):  Issue resolved

Need help?

Log a support ticket and our team will get back to you as soon as possible.