Resolved
Thu, Nov 20, 8:43pm
US region RedApp issues reported
Description: Â We've recieved reports of poor performance for RedApp users and are currently investigating.
Update 20:54 UTC: Confirmed only US RedApp impacted
Update 22:04 UTC: Issue narrowed to Gateway, restart resolved immediate problems.
Update 21/11/2025 - Improved monitoring put in place and work underway to prevent recurrence.
Scope:Â Limited to US RedApp
Status:Â Resolved
Cause:Â Gateway issue resolved by restart, no further issues observed.
11/20/2025 20:43:54 (UTC):Â Initial reports of RedApp slow loading and timeouts
11/20/2025 20:54:47 (UTC):Â Scope narrowed to US RedApp at this time
11/20/2025 22:04:25 (UTC):Â Issue resolved in short term
11/21/2025 15:31:35 (UTC):Â Additional monitoring and full resolution