We’re enhancing backup error handling to help our partners better understand and resolve issues efficiently.

Here’s what to expect

• Error categorisation: Errors will be grouped and prioritised based on their root cause and severity across different sources, allowing you to focus on resolving the most impactful and relevant issues.

• Step-by-step troubleshooting: Clearer messages and enhanced guidance with direct links to relevant knowledge base articles to help resolve issues faster.

• Email alerts and digest: Improvements to email notifications will ensure you have better visibility on your state of protection and clarity on critical issues, helping you address them without delay.

• Exportable backup reports: Export options to CSV/XLS formats.

We’d love to hear your thoughts

• What specific error details would you find most helpful?

• How would you prefer errors to be categorised (e.g. by severity, origin such as internal issues or external sources like GWS/M365)?

• What additional features would improve your experience (e.g. automatic retries for backups after a failure)?

💬 Would you be interested in joining a focus group or participating in a one-on-one interview to share your insights? 👉 JOIN NOW